An order management system (OMS) is the digital platform that automates companies to handle customer orders from point of creation through product shipping.
It coordinates order information across multiple sales marketplaces to support accurate visibility into inventory status throughout the order-to-cash operation.
An OMS allows businesses oversee the comprehensive order lifecycle optimally, from the point a purchaser initiates an order to its proper order management system fulfillment and subsequent return.
It enhances inventory management by generating up-to-date data on inventory levels and order tracking, enabling retailers to improve their distribution operations and maximize client engagement.
An effective OMS links with other corporate systems like ecommerce platforms, inventory management systems, financial software, and transportation carriers to enable a cohesive oms order fulfillment order management system environment from start to completion.